Refund & Return Policy

What's covered

We offer a refund or replacement only in the following two situations:

1. Your item arrived damaged during shipment
2. Your item never arrived

Outside of these two situations, we do not offer returns, refunds, or replacements — including for change of mind, sizing or colour preferences, or any other reason.

Damaged during shipment

Email support.everforever@gmail.com within 7 days of delivery with your order number and clear photos or video showing the damage. Once verified, we'll send a free replacement or issue a full refund — there is no need to ship anything back to us.

Item never arrived

If your order's tracking shows no movement, or your order is well past the estimated delivery window with no update, email us with your order number. If tracking shows the order as delivered but you did not receive it, we'll help investigate with the carrier before a refund or replacement can be issued.

Not covered

• Change of mind, or no longer wanting the item
• Ordered the wrong size, colour, or variant
• Item works as described but doesn't meet expectations

How to request a refund or replacement

Email support.everforever@gmail.com with your order number, a description of the issue, and photos or video for damage claims. We aim to respond within 1–2 business days.

Refund processing

Once approved, refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear.